Refund Policy
Every Rasansh account starts with a free 30-day trial for one outlet, so you can run real services before paying anything. This page explains what happens once you are on a paid plan.
01 Free trial
No payment is taken during the trial, so there is nothing to refund. If you do not choose a plan, the trial simply ends.
02 Monthly plans
Monthly plans can be cancelled any time before the next billing date. The current month is not refunded, and the service stays active until the end of the paid month.
03 Yearly plans
- If you cancel within 14 days of the first yearly payment, you receive a full refund.
- After 14 days, the months already used are charged at the monthly price, and the rest of the yearly payment is refunded.
- Renewals can be cancelled up to 7 days after the renewal date for a full refund.
04 Removing outlets
When you remove an outlet from a yearly plan, the unused months for that outlet are credited to your account for future billing.
05 Charges outside Rasansh
Delivery platform commissions, payment gateway fees, bank charges and hardware bought from third parties are not covered by this policy.
06 How refunds are paid
Approved refunds are returned to the original payment method within 7 to 10 working days.
07 Asking for a refund
Write to us through the Connect with sales page with your restaurant name and account email. We reply within one working day.
Questions about this page? Write to us through Connect with sales.